Privacy Policy

Privacy Policy

 

 

The protection of your personal information is of utmost importance to us. Therefore, we have created the following privacy policy:

1. Collection of Information

a. We collect personal information such as name, address, email address, and phone number when you make a purchase from our shop or website.

b. We also collect information about your device, including IP address and browser type, when you visit our website.

c. We may collect additional information when you voluntarily provide it to us through surveys, feedback forms, or other means.

1. Use of Information

a. We use the information collected to fulfill your orders and provide customer support.

b. We may use your information to personalise your shopping experience, including suggesting products or promotions that may interest you.

c. We may use your information to improve our website and services.

d. We may use your information to communicate with you about your orders, promotions, or other relevant information.

1. Sharing of Information

a. We do not sell, trade, or otherwise transfer your personal information to third parties, except for the purpose of fulfilling your order or if required by law.

b. We may share your information with our trusted third-party partners who assist us in providing our services, such as payment processors, shipping providers, or marketing platforms. These partners are required to maintain the confidentiality and security of your information.

1. Security of Information

a. We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction.

b. We use industry-standard encryption technology to protect your information during transmission.

c. We store your information securely and limit access to only those employees who require it to fulfill your orders or provide customer support.

1. Cookies

a. We use cookies to enhance your shopping experience and personalize our website to your preferences.

b. Cookies are small files that are stored on your device when you visit our website. They allow us to recognise your device and provide features such as a personalised shopping cart and targeted advertising.

c. You can disable cookies in your browser settings, but this may limit certain features on our website.

1. Children's Privacy

a. Our website is not intended for use by children under the age of 13.

b. We do not knowingly collect personal information from children under the age of 13.

1. Changes to Privacy Policy

a. We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the updated policy on our website.

b. Your continued use of our website after any changes to the privacy policy indicates your acceptance of the updated policy.

Thank you for choosing The Australian Brisket Board™. If you have any questions or concerns regarding our privacy policy, please do not hesitate to contact us.

Our Story

The Australian Brisket Board™️ is the flagship product made by Food Studio Shop Pty Ltd, a small family owned company based in Brisbane Australian.  We started life as a small business who had a love of food and a vision to make high quality and customised timber boards more accessible to everyone. 

Recognising that the market was saturated with cheap inferior quality products on the shelves of both low and high end stores, we set out to create efficiencies in the labour intensive craft of board making to achieve the right balance of quality and price, and make the craft commercially sustainable. 

Our mantra is 'Quality always wins!', and we pride ourselves on our attention to detail, and delivering the very best service possible.

Recycled | Re-purposed | Reclaimed

There are few things more satisfying than genuinely contributing to a circular economy. We source and use a mix of Australian hardwoods from demolition yards, old growth timber which is often over 100 years old. Using these stops them from going into landfill, and gives these beautiful timbers a new life to be enjoyed for future generations.

There are many claims from some of the worlds biggest companies of using sustainable materials, but the truth is that planting trees to cut them down has many environmental impacts that negate the benefits of what they promote as sustainable. 

The materials we use are extremely heavy and dense timbers that come with age related wear and tear, screw and nail holes, naturally occurring veins, and some occasional tear out of the grain. 

Customisation and personalisation

Personalisation is done for free. This is a service that we don't outsource so we don't believe in charging extra for it. It's part of our service. 

 

If you need a custom size call or email us directly at info@tabb.com.au and we can discuss and quote accordingly.

 

 

 

 

 

Terms Of Service

 

Thank you for considering The Australian Brisket Board™ from Food Studio Shop Pty Ltd. for your purchase. The following terms of service govern your use of our website and services:

Acceptance of Terms

a. By accessing or using our website and services, you agree to these terms of service.

       Use of Website

a. Our website is intended for business use and for making purchases from our range.

b. You may not use our website for any unlawful or unauthorised purpose, including but not limited to, violating intellectual property rights or transmitting malware or viruses.

c. We reserve the right to terminate your access to our website for any reason, including violation of these terms of service.

Purchases

a. When you make a purchase from our shop, you agree to provide accurate and complete information, including billing and shipping information.

b. We reserve the right to refuse or cancel any orders that appear to be fraudulent or unauthorised.

c. Prices and availability of products are subject to change without notice.

       Intellectual Property

a. The content on our website, including but not limited to text, graphics, logos, and images, is owned by us or our licensors and is protected by intellectual property laws.

b. You may not use our content without our prior written consent.

c. The Australian Brisket Board™ is a registered trademark of our business and may not be used without our prior written consent.

1. Limitation of Liability

a. We are not liable for any damages or losses that may occur as a result of using our website or services, including but not limited to, loss of profits, data, or goodwill.

b. We are not liable for any damages or losses that may occur as a result of using products purchased from our shop, except as required by law.

c. In no event shall our liability exceed the purchase price of the products.

1. Indemnification

a. You agree to indemnify and hold us harmless from any claims or damages that may occur as a result of your use of our website or services.

 

Thank you for choosing the Australian Brisket Board. If you have any questions or concerns regarding our terms of service, please do not hesitate to contact us.

 

Returns & Refund Policy

 

Thank you for considering The Australian Brisket Board™ for your purchase. Our priority is to ensure that you are completely satisfied with your purchase. Therefore, we have created the following returns policy:

1. Returns and Refunds

a. In the event of a product failure due to poor workmanship or material failure, you may return it for a full refund or exchange.

b. To initiate a return or exchange, please contact us at info@tabb.com.au

We will provide you with instructions on how to proceed with the return or exchange.

c. If your item arrives damaged, please notify us immediately. We will arrange for a replacement to be sent to you or a refund to be issued.

d. Refunds will be issued to the original payment method used for the purchase.

Exclusions

Refunds or exchanges cannot be offered where it has been determined that any failure of our product has resulted from mis-use or incorrect storage, such as dishwasher use, leaving in water, or damage from impacts like being dropped.

Gift cards are non-refundable.

1. Cancellations

a. If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel the order and issue a full refund.

b. If the order has already been shipped, you can arrange a refund once the item has been returned to us.

Thank you for choosing The Australian Brisket Board™. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us.